Secure remote access for welding power sources
- June 12, 2015
Fronius has added internet capability to its latest TPS/i welding platform. Called FeeL (Fronius everytime easy Link), staff can access power sources from their own workplace PC, smartphone or tablet through a LAN connection.
From an online environment, this allows the hardware and software configuration to be retrieved, data to be analysed, any necessary updates to be installed or solutions to operating faults to be provided. If required, the Fronius Support team can be granted direct access to the device via a secure virtual private network (VPN) set up by the user as part of the extended FeeL Remote Support service package. Power source owners can receive troubleshooting and process optimization support at any location as well as initiating software updates.
Many previously unavoidable engineer callouts to the device can be completely prevented with the FeeL remote service. On-site analyses in preparation for servicing are also not required for the TPS/i: after a diagnosis over the internet, the service engineer arrives fully prepared with the appropriate spare part. This helps to save on expensive engineer hourly rates, particularly with remote or difficult to access welding systems, to avoid downtimes and to ensure maximum operational readiness of the power sources.
The FeeL service package includes the Fronius Xplorer Basic software for quickly establishing a connection to the power sources. By using the company network with an existing LAN connection, it grants internal staff remote access to the power sources at any time. As a result they can retrieve information concerning the hardware and software installed as well as backup and, if necessary, restore the system settings. As an alternative to Fronius Xplorer Basic, a conventional web browser can also be used. However, web browsers do not automatically detect the connected power sources and therefore require the IP address to be input manually.
If the welder or the customer's maintenance team require additional support with operating the power sources or resolving problems, they may call Fronius for assistance as part of the FeeL Remote Support service package.