Mazak MPower logoClick image to enlarge

Mazak has launched MPower, a new full-lifecycle customer support program. 

MPower offers replacement parts ordering and service scheduling along with direct access to the manufacturer for a range of support options. These include technical service through Remote Assist Services and on-demand training through the Learning Management System, in addition to local support from a network of Technology and Technical Centres and Mazak’s Spindle Rebuilding Services.

MPower also gives customers local access to additional support through Mazak’s eight Technology Centers and five Technical Centers located throughout North America. The centres offer advanced applications support, education and training, new technology demonstrations and special manufacturing events.

According to Mazak President Dan Janka, MPower provides single-source, end-to-end customer support for the full lifecycle of every machine. “The program helps shops save even more time and money in terms of service and support,” he says, “and it demonstrates our true commitment to customers and shows that Mazak is with them every step of the way, fully invested in their success.”

For replacement parts ordering, MPower enables shops to digitally connect with Mazak and view an online image of the part along with its price, then place an order from Mazak’s inventory of more than 500,000 unique part numbers in stock and receive next day delivery. In the near future, shops will be able to pull up their specific machine model and serial number, and Mazak will cross reference the part number to ensure the correct replacement.

Compact introductory fiber laser

Cincinnati Incorporated has introduced the CLi compact footprint fiber laser.

Lathe setups and changeovers

Schunk’s ROTA THW3 chuck with quick-change jaws has been completely redesigned to fit into today’s modern machine tool technology.

Powders for AM

Uddeholm’s AM Corrax powder is designed for plastic injection moulders.

"World's smallest push-pull robotic welding torch"

Fronius has launched what it says the world's smallest push-pull robotic welding torch, the Robacta Drive TPS/i.

Holemaking MetalTech Report

Emuge
Multi-purpose tap
Emuge Corp.’s MultiTap is what the company describes as the industry’s first high performance tap designed to cut a wide range of materials including carbon steel, steel alloys, stainless steel, aluminum, cast iron, copper, brass, and bronze.

Schunk expands Tribos line of precision toolholders for micro machining

Schunk has expanded its micro machining precision toolholder line with the new Tribos-mini for micro applications, now available for high speed spindle interface HSK-E-20.

AI pipe welding system

ARC Specialties has developed an artificial intelligence pipe welding system that combines AI, advanced sensors, and the UR5 collaborative robot from Universal Robots.

Vision-guided robots cut set-up time

Integrated Vision is a new smart camera system from ABB Robotics that the company says makes vision-guided robotics applications faster and easier to deploy. 

High feed milling cutter with upgraded stability

Walter’s Xtra·tec XT M5008, an indexable high-feed milling cutter handles high-feed-per-tooth processes with low axial depths of cut.

Thinking horizontally

Long considered a mature technology and a production workhorse, the horizontal machining centre is back in the winner’s circle

by Jim Barnes

Higher-end builders are strongly motivated to improve their offerings.

Machine tool suppliers hold 14th Joint Open House 2019

Hundreds of manufacturers attended the 14th annual machine tool distributors' Joint Open House in southwestern Ontario in April.

Steve Prahalis new head for SME in Canada

Steve Prahalis has been named the director of Canadian operations for SME.

Optimized coolant delivery with parting off system

Designed to achieve increased productivity, tool life and part quality, the new Seco 150.10-JETI system improves the heat removal process in high speed parting off applications.

Next generation virtual reality welding training

With no need to use actual metal or gas or even a dedicated welding booth, Lincoln Electric’s new VRTEX Engage weld training solution brings the ease of virtual reality arc welding training to a student’s desktop.

Stay In Touch

twitter facebook linkedIn