Mazak has launched MPower, a new full-lifecycle customer support program.
MPower offers replacement parts ordering and service scheduling along with direct access to the manufacturer for a range of support options. These include technical service through Remote Assist Services and on-demand training through the Learning Management System, in addition to local support from a network of Technology and Technical Centres and Mazak’s Spindle Rebuilding Services.
MPower also gives customers local access to additional support through Mazak’s eight Technology Centers and five Technical Centers located throughout North America. The centres offer advanced applications support, education and training, new technology demonstrations and special manufacturing events.
According to Mazak President Dan Janka, MPower provides single-source, end-to-end customer support for the full lifecycle of every machine. “The program helps shops save even more time and money in terms of service and support,” he says, “and it demonstrates our true commitment to customers and shows that Mazak is with them every step of the way, fully invested in their success.”
For replacement parts ordering, MPower enables shops to digitally connect with Mazak and view an online image of the part along with its price, then place an order from Mazak’s inventory of more than 500,000 unique part numbers in stock and receive next day delivery. In the near future, shops will be able to pull up their specific machine model and serial number, and Mazak will cross reference the part number to ensure the correct replacement.