Mazak Canada overhauls parts ordering, scheduling
- August 4, 2021
This restructuring, effective starting in July 2021, was taken on to ensure customers receive the parts they need as quickly as possible.
Mazak Canada is handling all freight, customs clearance and delivery tracking and will expedite the service scheduling process to significantly shorten machine downtimes.
Under the new structure, Mazak Canada will also give customers the option to receive one invoice for the entire parts and service call, and has French-speaking professionals on hand to deal with French-speaking customers.
Once our system determines parts are delivered, Mazak Canada will then automatically reach out to the customer to schedule a technician to install them.
The streamlined parts and service strategy is part of a number of new customer-centric enhancements, including its Ask Canada website page and the newly opened Edmonton Technical Centre.
Ask Canada puts customers in direct contact with the appropriate Mazak departments and provides them immediate response to their inquiries related to applications, financing, parts, sales and service.
The Technical Centre in Edmonton, Alta., gives Western Canadian customers local access to direct sales, service, application and training support. As the only machine tool OEM facility in that region, it supports customers in Manitoba, Saskatchewan and British Columbia specializing in industries that include oil and gas, agriculture, maritime, aerospace, mining and forestry.