Komet, Castelar celebrate unique partnership
- April 16, 2015
Komet and its Ontario Service Partner, Castelar Tool & Grinding Inc., celebrated their partnership and the opening of a new facility in Mississauga, ON, the first shared facility between Komet and a Service Partner.
Castelar is the first partner to join Komet of America's Service Partners program, which was launched several years. Today, there are 10 service partners in North America and 30 worldwide. The Komet Service Partners network consists of specialists in the manufacture and refurbishment of solid carbide tools that adhere to Komet processes and quality standards to provide customers with solutions that meet their needs.
"Today we celebrate a new facility and a renewed beginning for Komet Canada, and a great business partnership with Castelar Tool & Grinding," says Joe Tabri, president of Komet of Canada.
"Komet has a long history of innovation...and it's the first in the industry to create the Komet Service Partner, and the concept is very simple: to partner with local shops that will support them with their quality tools," says Renato Evola, president of Castelar Tool & Grinding Inc. "Komet shares a lot of information with its Service Partners that allows us to regrind tools, modify tools and provide our customers what they need."
The Komet Service Partners offer customers everything under one roof: the possibility to get Komet tools, as well as tools of other brands refurbished and re-coated, access to standard and simple special carbide tools, and expert field support. This includes pickup and delivery services, emergency services when required, complete evaluation of used tools, quotes and pricing on new special and standard tools, and the support of the Komet brand.
Thomas Whennen, director of channels for Komet of America Inc., who oversees the Service Partners in North America, says the partnership is a win-win.
"The partners have full access to our markets, business development suites, access to information about how to provide training for customers, access to our application engineers and HR services and we bring in a lot of value for them. From our side, we get localized support for customers. We don't have a large number of sales representatives in North America because we are more distributor-based here, so the Service Partners provide the localized access to regional markets and it allows us to service customers much more quickly because we have the ability to quickly regrind or modify tools they may need using our Service Partners' capabilities."